Frustrating Absa Call Centre

I am very disappointed with the The Absa Call Centre for savings and investment banking, I have tried a few times to get through to them and I have not received assistance despite holding on for 20 minutes at each attempt. Unlike other call centres they do not even provide you with a queue number to at least give an indication of how long you will be holding on for. Furthermore there is no option for a consultant to call you back so you are left holding on with no idea of when you will be assisted.

This is very frustrating Absa! At least introduce queue numbers so we are informed of how long the wait will be/count down .