Frustrating Absa

Over a year ago I had a bad experience with Absa in Colesberg and visited them for the first time again today. I wanted to do a simple transaction - transfer money from my husband's account to mine but this turned into a 42 minute ordeal. When we arrived the only teller was on the general floor helping someone on a cellphone. She then accompanied him to the ATM and helped him there, 20 minutes had passed now. Is this the function of the only teller in the bank? When she arrived she asked me if I had an APP. If I had I wouldn't be there, right? She then struggled on the computer, said she was new and still under training, called a more senior person. The 2 of them spent the next 16 minutes staring at the computer screen blaming its slowness. By now we have had enough and left without getting the simple transaction done. What on earth is happening to Absa? Please understand, Absa - we are 2 old people who can't move with modern technology and still rely on human contact to get things done.