NM
Nadine M
1 reviews | Active since Jan 2020
27 Oct 2020, 09:54
frustrating
Hi I ask absa to give me an extension for month of October. The lady just said I must contact the collection department. When I called I had to wait because the lines is busy. I can't wait for after 30 min for them to pick up my call. so I receive the email the case is closed. you didn't even assist me. So how can the case be close.
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Absa's replyOfficial
27 Oct 2020, 13:21Dear Nadia, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***7. I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply27 Oct 2020, 13:21
Official
Dear Nadia, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***7. I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd