Frustrated with inactive savings group account

I opened a savings (group) account with ABSA on 14 February 2026, and to this day the account has still not been activated. It has now been almost three weeks, and despite following up with the consultant who assisted us, I only receive promises with no actual feedback or resolution. This lack of communication and accountability is extremely disappointing, especially for a bank that prides itself on service. I expected better efficiency and transparency.