Frustrated with Absa poor system!

It's been 2 months since I wrote a similar review regarding the service I got from Absa consultants during lockdown.

Once again I am getting calls from a particular consultant saying that my account is in arrears and what frustrates me is that she is talking about November 2019 which is almost 1year ago my payments has been going off as per usual every month how come now you calling me telling me about 2019 why is it that I didn't, nor did Absa pick this up?

I spoke with so many consultants that has told me my account is up to date I even did cash payments during lock down because Absa was not debiting my account, I even make calls to absa when I see a debit didnt go off to Enquire why it didn't go off. So please explain to me this miss hap!

This is the second review I am writing as a frustrated Absa client!