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Julie S
1 reviews | Active since Mar 2015
16 Feb 2021, 15:52
Frustrated with ABSA online
ABSA has just added a captcha code when you login online. This captcha code never gets accepted and now I have to go into the branch. How can this process be introduced to my login details without any communication or explanation??? My same login details work beautifully on the app on my phone so to say that my login details are wrong is also *******. How can a process be introduced that clearly does not work??? - and WHY must I now go into a branch to sort it out?!? All this during COVID when online payments are needed, and going into a branch should not be necessary?
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Absa's replyOfficial
17 Feb 2021, 08:48Dear Julie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards, Rezona Louw Group Customer Care
Best regards,
Absa's reply17 Feb 2021, 08:48
Official
Dear Julie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards, Rezona Louw Group Customer Care
Best regards,