JL
Josie L
1 reviews | Active since Sept 2009
11 Dec 2020, 10:19
Frustrated with Absa claims
No feedback on storm damage claim. Had storm damage on 01 November 2020, Absa authorised repairs and then decided to appoint an assessor. Report was sent to Absa but I have received no feedback. When I call Absa they promise that someone will call me but it does not happen. Service providers are closing next week. There might be storms again which will cause further damage.
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Absa's replyOfficial
11 Dec 2020, 14:55Dear Josie
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply11 Dec 2020, 14:55
Official
Dear Josie
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management