Frustrated long term client,disappointing service Absa Bank

My reference no is ***. I logged my claim on the 22nd of December 2021. To date ABSA Home Insurance Dept has not had the decency to phone me or send me an email. I have phoned them about 12 times and everytime they tell me a manager is going to get back to me and yet I am still waiting. Their service is so shocking! Does anyone work there? I am frustrated with their extremely bad service and should this query not be resolved then I will be moving all my accounts to another institution.