Frustrated disappointed disgusted

Hi, My name is Afzal and I am totally disgusted by the service I have received from ABSA Bank for the last 2 months. To think that during this pademic I will get the support I need. I have been with ABSA for a good couple of years I have my cheque account, credit card, saving account and personal loan account. I have not once not made payment on my account. In April due to the pandemic I send a request for payment releif on my personal loan account for 3 months in which was approved and I have been sent confirmation. In the confirmation it clearly states that no interest or additional cost will apply during this time and my next payment date will be on the 31 July 2020. Since May i have notice on my banking app that there was an arrears amount showing I have send a number or emails asking someone to contact me. Just like the loyal customer I am the money was in my account waiting to be taken out and yes they did deduct but instead of about r3200 they took out r4000. I went to the Absa Bank in Cornubia in which they contacted the head office and they told hme the r800 will be refund in about 3 to 5 days in which it was about 2 days later after getting the refund I see the balance of my loan have increased by almost R2000 and once again there is an arrears amount showing. Frustrated I have went once again to the Absa Bank Cornubia before the next debit goes off my account and they contacted the head office once I spent our an hour they trying to get into contact with someone from the head office. They said they was going to look into it and contact me. Two days later they lady from the Cornubia bank called in and advised that she is still awaiting feedback and I looking into my account today and again another r4000 taken out. To top it all they me an SMS saying that my account is in ARREARS. I have trying to get a home loan for my months with ABSA in which I no longer have any confidence. This now affects my credit rating which makes it hard to get anything on my name. My credit card was due for an increase but was a decline due to this hiccup. I went to get a cellphone contract for my son and it was a decline. It was an embrassment and I now have a disappointed child. I am really frustrated and disappointed.