dM
dipuo M
1 reviews | Active since Sept 2016
10 Dec 2018, 17:04
frustrated customer
I have been banking with Absa for 9 years , and I don't even feel valued as a customer at this present moment I submitted a notice to withdraw on my unit trust at Maponya Mall last week Tuesday I was told the money will be available within two days , to date I haven't received the money . Then last week Thursday I tried to deposit money at Absa Sandton mall ATM , The transaction was not successful , I was told they will contact me once they have investigated the matter , to date I am waiting . is this how absa treats it's customers ? why should I struggle to get hold of my money ?
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Replies (2)
Absa's replyOfficial
11 Dec 2018, 13:27Dear Client
Thank you for bringing this matter to our attention and providing me with your ID number to log an incident. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention and providing me with your ID number to log an incident. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply11 Dec 2018, 13:27
Official
Dear Client
Thank you for bringing this matter to our attention and providing me with your ID number to log an incident. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention and providing me with your ID number to log an incident. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
12 Dec 2018, 10:57 Good day Miss Malaka , I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply12 Dec 2018, 10:57
Official
Good day Miss Malaka , I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,