Frustrated Client about the app

Good day

I tried login to app on my phone and is telling me my digital service is logged due to unpaid fees and which I don't what fees they referring to. I'm so ****ed off as this was not the first time I get funny messages when trying to login to the app. Now I must go to nearest branch with my ID to resolve the issue with this pandemic. Some of we thought when having app it will save your time to go to the branch and also save us from meeting lot of people to reduce this virus.

I wish they can communicate accordingly if there's something wrong with their so called app. How I'm I going to recommend people to use ABSA as myself I receive this kind of service.

Their slogan on their web site is not True. I'm considering to change to another bank that knows what they doing not this ABSA and also need to consider closing my kids accounts and move to another bank.

I hate it when bank says good things when advertising but again do the opposite to their clients.

Sad Erick Rahlagane