Frustrated client!

Absa what's going on! I have requested cancelation on 2 of my insurance products. Credit life and overdraft. I've attached the letter and was given an address to forward it to. So I did that. The query was reffered to another dept. Then reffered again. Now reffered again. Finally for that dept to say they have received my request but need my ID number. I attached the ****** form. I put my ID in the body of the email? Is it only when people go to social media that you take it serious? Is customer service not important anymore? Further to that I asked for the contract that I signed because I don't remember taking out these products. Still no feedback. I've had the same issue with your home loan dept. Go back and see the email I sent and the type of responses I've received. It's like no one reads. All that's done is send an auto reply and close. I refuse to accept this and I frankly am so tired of dealing with you. It takes complaints for you to take your clients serious!