RJ
Renisha J
1 reviews | Active since Feb 2020
14 May 2020, 12:33
Frustrated client
Absa does not contact client even after they receive a notification from hello Peter to contact client. This is my 4th email to you Hello Peter. It's a nightmare to deal with Absa
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
14 May 2020, 14:47 Dear Renisha Jaganath Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply14 May 2020, 14:47
Official
Dear Renisha Jaganath Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
RJ
Renisha J's updateReviewer Update
14 May 2020, 14:59Thank you for your response but I keep getting the same response with no assistance. I have emailed Basani Hlungawane over a dozen times. I have emailed her twice today with no response from her. Please could I speak to someone that knows what they doing I would appreciate it. This has being going on for 5 months
RJ
Renisha J's update14 May 2020, 14:59
Reviewer Update
Thank you for your response but I keep getting the same response with no assistance. I have emailed Basani Hlungawane over a dozen times. I have emailed her twice today with no response from her. Please could I speak to someone that knows what they doing I would appreciate it. This has being going on for 5 months