frustrated by just an account with absa

i went to Absa southdowns more than 3 times in a day, and i still couldn't be helped. i'm frustrated. i called more than twice today trying to get help with this account because i do have money in the card that i need to use desperately. i'm being tossed to and fro. been holding and transferred to wrong departments continuously, i spoke to more than 4 people already that have been transferring me to another and so on. why do i have to suffer like this.

i have been on the phone more than 30 min now, calling with my own money, trying to fix this as i am too frustrated with no transport money while there is money in my account but i cant use it.