frustrated, appalled absa customer

In may 2015 I decided to cancel my absa money back policy which is linked to my bond and in turn cede a liberty life policy. I met with Mr Cary-smith on various occasions in discussing this matter. He assisted me and advised me this matter is sorted after signing cancellation forms and submitting my liberty life policy documents. I was to receive a +r5000 surrender amount on cancellation, which I would have received 30 days later. However to date i haven't received my money, my account is still being debited every month. A simple matter such as this has caused me to lodge many complaints for which I have references, only to be redirected to someone else...after one and a half month of lodging a formal complaint..not to mention the many telephone calls, each time being told the matter is being attended to.I am appalled at Absa lack of customer care and service delivery. I can only imagine what the outcome would have been in the event of claims after death. I will never deal with absa in any future transactions..