Frustrated and stressed

Hi,

I am hugely disappointed and agitated by ASBA’s service.

I have been trying to get the debit order to be stopped on my vehicle profile, the car was written off on 23/09/2024

All insurance payments have been made, I am trying to be proactive to stop the debit that will be running on 20th Nov, but I cannot seem to get through to the shortfall claims department.

My account should and is handed over to them to be settled however the vehicle finance department says that my debit will run again this month which is stupid as the payments have been made but will take however long to be allocated.

I was already debited incorrectly on the 20th Oct and now it will happen again 20th Nov.

I want this to be stopped, I want the debit that was run in oct to be reversed, I cannot stress this enough.

Regards