Frustrated and lost faith in ABSA

This is the 2nd complaint I am writing. I put a claim in for my home contents in beginning June. Loreen Daniels the consultant assisted me in my claim. Only 1 service provider contacted me. I told her this and she assured me she would get the others to assist. I heard nothing from her or the service provider so I emailed her directly asking for feedback. She didn’t respond at all I left it hoping she would contact me and nothing. I sent her another email yesterday and I still haven’t received a response. I am getting the same useless service I had with the building insurance which was only finalised when I posted a review on Hellopeter. I am at a point where I am considering looking for a better insurance for my building, car and home contents.