Frustrated and highly dissapointed client

A. Frustrated client I lost my wallet with all personal id's and bank cards ,went to police station to open a case and get affidavit to help me get new lost cards. To my surprise ABSA does not recognize a south african police service stamp&affidavit. Even worse their biometric system can't pick my fingers ,mind you I have been banking with them for decades. They never ever even try to verify if iam the correct person or not by atleast checking when last dd I use any of my bank cards.also ihv been getting money through cash send which is charging me a lot of money which I do not have. For them is just about making money they do not care about wellbeing of customer. Once I get my new ID home affairs 1st thing will be to close all 4 of my accounts with ABSA. As for telling me they cannot help me ,the whole manager (sunnypark mall) it's flabbagasting maybe it's because iam just a black woman I don't know but all these is uncalled for ,honestly.