FRUSTRATED

Feed up wit Absa with their lies and Incompetence Sunday Morning I found a pipe leaking in my bathroom, called one my neighbor to check for me the cause for the leaking and noticed that the pipe is under the foundation On Monday we called Absa and informed them about the incident, so Tuesday they sent through the contract plumber to fix the geyser and it was fixed. My Carpe is damaged because of the leaking , ceiling is damaged today we called and where we told that they will be sending people from Rustenburg to access, all of sudden we told that my spouse is the one who is supposed to claim the insurance This is very frustrating for me, I have been with Absa since from 2007 and this is the first time claiming and this is the treatment that I get from my bank I try by all means to make sure that I pay my mortgage even in this difficult times How is my spouse supposed to claim the Insurance cause the debit order goes off from my account every month and the Insurance is under my name. Absa taking from post to pillar the week regarding this claim this has to be fix asap otherwise I report Absa to Ombourdman Violet Kegakilwe ***