Frustrated!!!!!

I have a business account with Absa that I no longer afford to pay (monthly services). On the 8 May 2024 I wrote an email to Absa requesting them to close my account or put my account on hold so that I can pay the balance that is on that account. I was told its not possible and the keep on adding to that account. Really, how do they expect me to pay all that amounts they keep on adding if I cant even afford to pay monthly fees. I acknowledge that I owe them and all I requested from them was payment arrangement but no! all they are interested in is adding fees to my balance. Isn't it what they usually advice us to do "told to your bank if you have any problems regarding your account" but with Absa its not helping!!!