FRUSTRATED

I have been a loyal customer with ABSA for multiple years with numerous products. I had some issues with my credit card and it was upgraded to platinum accordingly which is something I have been trying to do for a while. I then called the ABSA platinum line to find out if I can upgrade my cheque account to the same status as my credit card however it is impossible to get hold of them as the agents just keep on cutting calls after I have been holding the line for numerous minutes. Could someone please assist me in this regard as the call centre is useless. If you get hold of someone they just transfer you back where your call gets cut again.