Frustrated

I have a home Loan with ABSA for +- 18 years, I have been trying to get an access bond on this bond, nobody could help me because the account needed to be FICA ed we went from bank to bank until we got to the Water front branch in Bloemfontein, had to stand in the Que for 1/2 hour then to get inside to discover nobody knew who my relationship manager for the account was, had to wait for another eternity for someone to help me, when she arrived she could not help me because it was a Trust account. I got a call from the lady the next day, told her I will phone her back, have been trying to phone for 2 weeks nobody answers the number. *** then I googled number for said branch *** still no go then I phoned this no *** the answer and say they will transfer me but it ends up with a no reply. Such a frustrating ordeal.