Frustrated

Yesterday I had to make 15 calls,I get different numbers to call only to speak to mailboxes. I tried to negotiate to get my instalment lower for my contract ended at work and currently not working. One lady even told me my account have to be in arrears first before I can be assisted. Another gave me an email address with a list of documents to email and advised that they wont even look at my case if all the documents are not attached. When I called MiWay, my insurance, they assisted me immediately, and the supervisor called me early this morning advising my new monthly instalment. Wish Absa could be so helpfull and understanding...