Frustrated

Good Day Hello Peter

Please can you assist me with resolving the following matter. > On the 14 March 2018 I had taken out new life policy with Sanlam with the intention of cancelling my existing Absa Life Policy, as I noticed that certain medical condition within the Absa Policy was not covered and Sanlam has now covered. My Financial adviser had notified Absa securities on the 14.03.2018 to cancel existing policy and replace with new. We had no response from Absa. > On the 10.04.2018 I visited the Absa branch in Raisethorpe (PMB) and was given cession form to complete. I completed and mailed forms with relevant documents to ********** > On the 17.04.2018 I called Absa call center to inquire about the progress of request and was told " Keli" has received documents to be captured. Reference Number : ********** 6 > On the 26.04.2018 i called again and was told to please call Reberta Jacobs on ********** with Reference number : ********** 6. I tried calling several times and there was no answer. Does this person exist ?? > On the 28.05.2018 I visited the Main Absa branch in Chatterton, was attended to Presha Gobind, who advised that they don't handle my query at branch level and it need to be sent through to "retail securities ". I was asked to complete more forms which was to be send to "retail securities " BUT this time from the branch. >On the 15.06.2018. Presha called to say that they have had no response from Absa Life and she will be escalating the query to her supervisor. Still awaiting response > I then asked my financial adviser to please try from his side to assist me, so on the 10.07.2018 another mail was sent to Absa life from Sanlam to please assist with cancelling this policy and replace with new life policy. He was advise that they will contact client direct.

PLEASE PLEASE, I am walking my fourth month with this query and NO one at ABSA knows what to do. I am worried that in an event of a claim, and these funds are required, who would I contact. I have already paid for this policy for 10 years. This is very concerning.

Extremely frustrated Kind Regards Nelisha Singh **********