JH
Jillian H

1 reviews | Active since May 2016

27 May 2016, 06:05

FRUSTRATED

<p>I changed my debit order in Jan 16 already and logged a complaint which was resolved according to ABSA. WITHOUT FAIL I RECEIVE 2/3 CALLS EVERY MNTH TO REMIND ME MY ACC IS IN ARREARS - THIS SI BY THE 26 OF THE MNTH BUT DEBIT GOS THROUGH 01 MONTHLY. I RECEIVE A CALL THIS AM @ 07:35AM THAT MY ACCOUNT IS IN ARREARS WITH 96 cents...really reallly. I requested for assistance as I'm on maternity leave to reduce my payment and I was told go to the branch or complate forms and return. ABSA HOMELOAN ARE NOT VERY HELPFUL!!!!SO FRUSTRATING.</p>

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Replies (1)
Absa
Absa's reply27 May 2016, 10:12
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,