Frustated at ********** Service

<p>Good day, I app**** for an Absa credit card on 19/01/2017, I was advised that I provisionally approved and I accepted the quote. I sent all the neccasary documents, ie, my ID, my 3 months payslip and my proof of residence, the first time to ********** with reference [my ID number], the second time after calling and being requested to send it again i send the same documents to ********** also on the 19th, this time the agent asked me to remove the brackets, on the 20th I called again and was told that my documents where still no recieved and on the 23rd I was told the same thing and I resent to ********** on the 24th of January 2017, I recieved a mail from Absa saying my document where not recieved and I immediately resent it to Absa Credit Card ********** subject line - Application Incomplete ( ********** ********** 1450), I have made more than 10 calls all over 20 minutes a time to Absa and uptil today 25/01/2017 I still get told that you did not recieve my mail. I have complained to Absa on facebook and was told that due to a backlog from the festive season it will be over 24 hours before someone can come back to me. These are my personal details that I have now sumbitted more than 4 times due to Absa'a imcompetance and still I have not yet had a conclusive answer. I am hoping that as a last resort whoever reads this willbe able to help me in some way, without me having to wait another 24 hours. Yesterday a very scripted guy called me from Absa, asked me a few questions and didnt even explain the reason for his call or say that my documents have not been submitted, I am highly frustrated and at my witts end with Absa.... this is not the way to treat an new prospective customer, or any customer for that matter!!!</p>