Fruad Case NO money payed back after 2 Months (Still waiting ANYONE from ABSA to help)

<p>I just about had it with ABSA, I’ve been a loyal customer for more than 15 Years. Every time some of my friends say you should switch banks I would laugh at them.</p> <p> </p> <p>BUT in the last two month I’ve seen the most pathetic service from my bank ever. A large amount of money was payed from my account into another ABSA account which turned out to be *****…I immediately phoned ABSA reporting the *****, the man I spoke to said that he could see the money in the other account and will freeze this account for 48hours. In this time I had to go to the SAP to report the ***** case and get an avadavat and case number which I then Forwarded to ABSA (as requested). The guy at ABSA then told me that one’s I’ve done all this they can then do an investigation and reverse on the transaction.</p> <p> </p> <p>After numerous calls to ABSA ***** department and spending hours on my phone trying to get hold of anyone handling my case. Being transferred back and forth between departments, each time the ABSA employee hears that I’m getting frustrated they just either transfer me or tell me someone regarding this will phone me in the next 24 hours. But nope I have yet to receive ANY call from ANY ABSA employee, regarding my case not even a call to say yes we did receive your documents and were handling it.</p> <p> </p> <p>After about a month I eventually (ones again after about an hour on the phone) found my reference number. It’s been two months now, the only information that I have is my Reference number and a number to a lady at ABSA they say is handling my case. Cindy ********** , I have phoned this number from my phone exactly 25 times in the last 15 days leaving voice messages on the voice mail. This person claims to return my call ASAP, but I will be lucky to receive a call from ABSA before my 75th birthday, and I’m 31.</p> <p>Oh, and for anyone reading this. This is not the first time Money disappeared out of my account banking with ABSA.</p> <p> </p> <p>The Final straw:</p> <p>This morning I received a call from ABSA saying that one of my accounts is in over draft with a total of R800, they “threatened” me that I have to pay this or they will report me, giving me a bad credit record. ABSA is fast to claim money from their clients but I wouldn’t have been in this situation if it wasn’t for your *********** pathetic service. I’m going to social media tomorrow if ABSA don’t call or sort this out by today!!!!!</p> <p>Werner.</p> <p> </p>