Frsud Transactions ABSA @ VITALIO

Reported a ***** case at Absa credit card ***** section. Submitted al the proof needed as well as Vitalio correspondences where I request then to cancel the approved order en to refund the whole amount of R5,452.49 to me. This included the ***** transaction. Happened the 1st November 2024, today us thec13th Dec 2024. Still no refund received. I consider to take all my accounts and investments to another more secure bank where I can get quality service.