Frozen Mega U account with no valid explanation

We recently opened an Absa mega U account with Absa on the 14th of February 2016. Upon completion of opening the account, we were informed that it is set to be activated within 48 hours. We made a deposit into the account with a hope that it will assist the minor in time of financial need. After a number of failed attempts since the day of the supposed activation with the latest attempt being on the 6 March 2016, the account has been frozen with no apparent explanation. The bank was visited in an attempt to find an explanation for the freeze, we were assisted by a teller named BB Ngwenya who failed to provide a satisfactory explanation for freezing the account. we made a decision that we will withdraw the money already deposited in the account and find an alternative bank because we reserve that right, we were then informed that its impossible to retrieve the money from the account immediately. <br> <br> Please understand that the reason for opening a bank account is to satisfy the convenient need use cash without the risk of carrying cash on you, simply refusing to provide us with the money that we rightfully own amounts to an infringements of certain rights.