EH
Eugene H

1 reviews | Active since Aug 2021

31 Aug 2021, 09:11

Frozen debit card for non ********** transaction

Absa decided to freeze my debit card for a non ********** transaction. Their solution was providing me with non toll free numbers, but without airtime and a means to buy airtime thanks to them I cannot phone these numbers. Any email is answered with an automated response and nothing else. The ***** report on the app is a laughable joke as it rings for minutes and when it stops ringing there is no one on the other side or some clearly outsourced person who doesn't understand what you are saying. I will have to walk to a bank over the weekend as I will not have petrol or airtime thanks to absa. Appreciate it.

0
Replies (1)
Absa
Absa's reply31 Aug 2021, 09:51
Official
Dear Eugene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.  Regards Pravesh Bejay