Frozen bank account - AGAIN!!!

My bank account was frozen in September. After a number of emails and submitting the necessary documentation, it was unfrozen. I then specifically asked whether the FICA process was now in order without ever getting a reply, so I presumed that it was all in order.<br> <br> Now my account has been frozen again!<br> <br> ABSA's system does not allow a business owner to reside at his business address, which is perfectly legal and valid.<br> <br> I get weekly calls and SMS's to market ABSA's Rewards program, yet they cannot sc**** together the decency to call me and inform me which documents they require. The call centre just says I have to visit my branch, which is a blind call. This means I have to go to the branch, find out what is required and then return for a second time. It just goes around in circles and I cannot afford to travel from Kempton Park to Lyttelton every time while they cannot make up their mind.<br> <br> I haven't got a clue which documents are required as I don't have the standard FICA documents. If I ask them which documents are required, they just give me a list of the standard stuff, which I simply don't have.<br> <br> I've been banking with ABSA since 1989 and this is the service I get.