Frozen accounts with no proper information , false ***** reports

Hi hope you well, This is not a complaint but more of a concern as a absa client , I’ve sent several emails and I’ve been told since yesterday someone will contact me but till now nobody has contacted me with any solid feedback , my account was reported for ***** from nedbank which led to absa freezing my wife’s accounts with funds in for our monthly expenses and our lively hood firstly I was told a ***** transaction occurred which I’m not aware of because I don’t deal not have I ever had any incidents relating to ***** ! A nedbank client purchased a vehicle from and individual and not from me I was then asked for my bank details stating the nedbank client will transfer funds to my account because the seller of the vehicle owed money to me the nedbank client purchased a vehicle which has nothing to do with me the next day it’s mentioned it was a *****ulent transaction which is not true I was the asked by the nedbank client who reached out to me saying there’s a issue with the car he purchased I then stated I wasn’t with him or the person when they made any deals or transactions I was just told money owed to me would be paid into my absa account the nedbank client after freezing my account and my wife’s as an instruction from absa to Capitec , the nedbank client then asked me to make an affidavit saying I give the bank permission to reverse the funds as it was a mistake and that’s false and a lie I was well aware that there was funds going to be paid to me it was not a mistake apart from the funds I have no deals with any car he purchased from the person who owed me cash so I need feedback as to when and how long will this take and when will absa be contacting my wife’s Capitec bank to unfreeze her accounts as a absa client I feel this is unfair and really unprofessional because my bank never reached out to me at all or even tried contacting me to assist as currently I have no funds and my wife’s account is frozen and she not me as any clue on what’s going on