KM
Khetho M

1 reviews | Active since Nov 2020

12 Nov 2020, 14:26

FROZEN ACCOUNT

I had Absa cheque account with you in September I was told it no longer active because there was no money that was coming in since i am no longer working. In September the company that i was working for paid me the money and Absa open new saving account for me i had to fight to get my money because they were telling me stories. Sometime beginning of October when I was trying to withdraw money machine ate my card when i went at Absa to open new card that told me they froze my account because they discovered there are other 2 accounts that does money laundering opened under my name which I’m not aware of as they don't belong to me.

I am suffering as we speak. I am not working; I do not have food. I even declined a job offer because I don't have money to travel to work as they wanted me to start yesterday 11/11/2020.Iam sleeping in the car but I have money that I don't have access on.

Please advise what I must do now because I have been going to Midrand branch but no help. Iam sorry for my novel but just do not know who to speak to now.

0
Replies (1)
Absa
Absa's reply12 Nov 2020, 15:47
Official
Dear Khetho, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***5 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd