Frozen account

I recently opened an account with the bank through a sales consultant who came to our campus. Money was deposited into the account on the 3rd of Nov. I tried making a withdrawal the following day but i could not. I then proceeded to the branch where i was told that my account has a FICA problem and then i was told that i can be fixed in 24hours and they will give me feedback the following day. The 24hours past with no feed back! Went back to the branch on the 6th when i was then told, by a different consultant, that it will be fixed by Monday the 9th and again Monday came still no feedback, till this day!. I am a student and the money deposited into that account is meant to pay for my rent and groceries for the month.