tM
tshediapelo M
1 reviews | Active since Aug 2020
30 Dec 2020, 16:34
Frozen account
Hi hello Peter I'm complaining on behalf of my husband his account was frozen five or six years ago,he is getting his statement every month but he can't access his account,he went to Jabulani mall several times and was told the person that is buzy with his account their are off duty it's been years now given the very same excuse when he goes there,i hope he will get help this time.Thank you
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Absa's replyOfficial
31 Dec 2020, 07:58Dear tshediapelo Madlopha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Absa's reply31 Dec 2020, 07:58
Official
Dear tshediapelo Madlopha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care