Frozen acc
<p>Why did absa freeze my account without having notified me that i need to submit Fica documents?? how exactly was i supposed to know?? the next thing i sent them on monday morning but until now my account is still frozen yesterday i spoke to Nomsa Radebe at their contact centre and explained to her how desperate i was as i need money to transport to work and had no money to go home yesterday and she kept telling me she's waiting for feedback un til now.. i m so upset right now because i had go around borrowing money while she waits for "feedback" i asked her if there's someone i can call to get this resolved asap and she never rep**** to me. so please i need my account unfrozen as i need the money in there and you cannot make a client suffer because of your incompitence.</p>
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Absa's replyOfficial
21 Sept 2016, 12:50Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply21 Sept 2016, 12:50
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
21 Sept 2016, 15:54Now Nomsa finally rep**** and just says account updated, does that mean i can get my money now?? and now i can no longer get to my cellphone banking nor internet banking which i always had.. when i dial *120*2272# im told to register??? internet banking not accepting my account number??
's update21 Sept 2016, 15:54
Reviewer Update
Now Nomsa finally rep**** and just says account updated, does that mean i can get my money now?? and now i can no longer get to my cellphone banking nor internet banking which i always had.. when i dial *120*2272# im told to register??? internet banking not accepting my account number??