From wall to wall with Absa. Nothing achieved

Asked for my statements for my personal loan. Instead of proving them. They gave me a paper and informed me that was all they could provide because my account has been closed. I asked if we could review my personal contract. They informed me to go to the branch I opened my loan at. I called the personal loan division to query the last month's deduction. They informed that they had to deduct that amount because I paid it off early and they needed to cover the credit and service fees for the rest of the loan period. I spoke to 5 different people and still did not get the information I asked for initially. When I was talking to one consult. Her colleague came in and they had a conversation while I sat there and waited, very unprofessional.