From R60 pm to R540 internet banking fees ****ing ridiculous

The last 5 months my wife paid her ass of on your ****ing banking fees from R60 to R540 and that without any notification and reason why it’s so high and we are not leaving it there of 5 months that’s R2500 in banking fees and I checked on your website that she is paying more that what she is supposed to pay so guess who is owing her money YOU do and we ain’t leaving it there for you to rip people off and guess what we not leaving it there we taking it higher you guys rip people off , either you guys repay all the money that is owed to her or we going to the papers