From pillar to post with no solution

I have been trying to resolve this case for more than a week now. Absa rewards not loading my rewards telling me my personal loan is in arrears and I must ask for a letter from personal loan for them to allocate my rewards. Personal lons says there’s no such letter and send me to collections. Collections sent me to complaints, who then sent me back to complaints and rewards. Then the rewards consultant closes my case. I asked why can’t the two segment ask each other these questions because they are internal and the absa rewards person keeps telling me I must get communication from personal loans. I am honestly exhausted and just feel like moving my whole banking to another bank. I finally spoke to a lovely lady named Constance Dabishi today who broke down to me what happened and even put a card note for the absa rewards people to maybe allocate my money. But now my case is closed and I’m told rewards only works Mondays to Fridays from 8 am til 4:30 pm. May I get help with this because wow… I am not finding joy at all at absa. C-***4