From pillar to post, no feedback!!!

After struggling on the website, eventually, last week Tuesday, I app**** for a personal loan with Absa (my bank). Immediately after I was pre-approved, I sent through all my documents as requested. It has been exactly a week later (yes, I know about the public holidays) and I am yet to receive any feedback. I have phoned on several occasions only to be told that my application is with an assessor who is finalising details. I am continually having to phone to find out what is going on as ABSA do not have any clear SLA's in place and cannot tell me how long the process takes. My wife took out a loan with Nedbank and had no hassles whatsoever! Can somebody from ABSA please let me know what is the holdup and also more importantly, how long this whole process is going to take. Taking out a loan as an ABSA client should not be this time consuming and frustrating.