From pillar to post and still no answer

I refer to my previous report (number ***).<br> <br> I'm getting fed up with my struggles to get an answer on the progress of my claim. Why do I as the customer have to chase this ? To provide me with the ***(select option 2) number is pointless as ABSA is making it very difficult to get hold of the person actually dealing with a claim.<br> <br> Eventually I got hold of Mxolisi Mnguni last week Monday (6th July) at 15:20. He informed me that he has no results as a supervisor has my file and apparently took it home. He promised to phone me back with the results. He phoned me back the Tuesday morning only to tell me that as yet there is no decision.<br> <br> Today, Tuesday the 14th, I've been trying to get hold of him but ended up at CT branch, then I got transferred to an unknown branch then transferred to Dbn branch only for the line to go dead. I phoned again just to be passed like a rugby ball between branches and consultants, even ending up at the Life Cover consultant.<br> <br> To try e-mail is pointless as the previous ones I've sent remain unanswered. My last call holding on was for 16 min, the previous for 7 min and before that for 5 min: all without results. Is Mxolisi a consultant ?