From DEC 2015. Still battling with Sitee Naidoo and Michelle Saunders - damaged Lounge Set!

http://forums.biznews.com/t/absa-idirect-short-term-insurance-exciting-premiums-disappointing-payout-tactics/555

STILL WAITING . . . its Friday 16h27 . . . about to home to Dbn now.

From: Saunders, Michelle: Absa **********
Sent: 15 July 2016 12:16 PM
To: Alec Seekola
Subject: RE: Complaint - CCP **********

Good day sir

I recall , I am in a meeting now

Will speak to her when I am out and revert back to you .

Regards

From: Alec Seekola **********
Sent: 15 July 2016 11:12 AM
To: Saunders, Michelle: Absa
Subject: FW: Complaint - CCP **********

Good morning Ms Saunders.

Left a message for you to call me earlier this week - . . . .

About 3-4 weeks ago I spoke to your lounge suite-specialist you referred this case to for expert advice – Sitee Naidoo

Did she report back to you?

She has not reverted to me to-date.

As tired and disappointed as I am I have taken the liberty of telling my story on different platforms.

I started with ‘Hello Peter’

I had over 10 consultants calling about the ABSA service . . . but courtesy calls from my bank as yet . . . the service is still at its all time low.

I have gone ahead and put my story on an international platform – BiZnews as well. http://forums.biznews.com/t/absa-idirect-short-term-insurance-exciting-premiums-disappointing-payout-tactics/555

One of the members advised I should ‘name and shame’ on Twitter . . .

Tired and weary . . .

From: Alec Seekola
Sent: 07 June 2016 10:38 AM
To: Alec Seekola
Subject: FW: Complaint - CCP **********

Called Ms Michelle Saunders

7/6/2016 around 10h15

Advised her that we received a call from Sithee Naidoo – who wanted to know what happened – my wife spoke to her.

Ms Naidoo non-helpful attitude was what lead to us escalating this issue to ABSA actionline.

Green World – 1st assessor – Erica – physically inspected the lounge suite – and report that it was damaged. (around late Jan early Feb)

Naidoo – conference call with Esme – suggested a deep cleaning – Paid R500 to GreenWorld.

Male white gentleman pitched for inspection again around April 2016 – reported that cleaning would not restore/repair the damage.

Tried reverting to Naidoo – was not responding to the emails – therefore the issue was escalated.

From: Saunders, Michelle: Absa **********
Sent: 17 May 2016 10:07 AM
To: Alec Seekola
Cc: Ross, Alan: Absa; ActionLine ********** Thompson, Benni: Absa; ********** Adrian J Seekola ********** CA1
Subject: RE: Complaint - CCP **********

Good day

I have asked one of the consultant whom specialize in these claim to look at this and advise

Regards

From: Alec Seekola **********
Sent: 17 May 2016 10:05 AM
To: Saunders, Michelle: Absa
Cc: Ross, Alan: Absa; ActionLine ********** Thompson, Benni: Absa; ********** Adrian J Seekola ********** CA1
Subject: RE: Complaint - CCP **********

Good morning Ms Saunders.

Please understand – I am not being funny or difficult.

I am being very very patient.

I have not heard from you since 25 April 2016 – going on to close to a month.

Hopefully you would have completed investigation by now?

My email of 5 May 2016 (here-under) was ignored. No acknowledgement nor response was afforded me.

This claim is going to-date from 17 December 2015. An excess of R500.00 paid to Green World about 2 months ago.

Please advise.

AJ Seekola.

From: Alec Seekola
Sent: 05 May 2016 03:43 PM
To: 'Saunders, Michelle: Absa'
Cc: Ross, Alan: Absa; ********** />Subject: RE: Complaint - CCP **********

Good Afternoon Ms Saunders.

Does circumstances now permit for a response?

Kind regards

AJ Seekola

From: Saunders, Michelle: Absa **********
Sent: 25 April 2016 04:14 PM
To: Alec Seekola
Cc: Ross, Alan: Absa
Subject: RE: Complaint - CCP **********

Good day , I found the correct claim and will look into this

This is claim ********** 8*002*003

Regards

From: Saunders, Michelle: Absa
Sent: 25 April 2016 04:10 PM
To: 'Alec Seekola'
Cc: Ross, Alan: Absa
Subject: RE: Complaint - CCP **********

Good day Mr Seekola ,

I just need some clarity

The claim was allocated to Alan ross for the lounge suite too this was February 2016

the claim was logged due to heavy rains coming into the garage .

as per attachment I see that there was a settlement done for yourself

The claim was then settled cash in lieu .

Alan , please confirm the above .

Regards

From: Alec Seekola **********
Sent: 25 April 2016 11:48 AM
To: Saunders, Michelle: Absa
Cc: Ross, Alan: Absa
Subject: RE: Complaint - CCP **********

Hi

Thank you for your instant response today . . .

Just to ensure that we are on the same page.

Mr Alan Ross dealt with the claim for the items that were damaged by the hailstorm around Feb/Mar 2016 – stormwater that entered the garage bypassing a blocked drain through the back door and also through the roof that had its tiles blown out.

These damaged lounge set; carpet and bed set were uplifted by GreenWorld about two or three weeks ago. This assessment/claim has since been finalised.

The damaged to our main lounge suite took place around the 17th December 2015; where the geyser burst and water poured out through our ceilings into the lounge; dining room; kitchen and one bedroom.

The ceilings were replaced; walls painted and as we speak the carpets are being replaced.

Assessor Ms Erica of GreenWorld pitched around late January 2016 and advised us that she had condemned the set has irrepairable and had passed the report to ABSA (I suspect via her manager Ms Esme). She even wanted to immediately collect the set to dispatch to GreenWorld when we advised her that we cannot surrender the old set until we receive compensation to source the replacement suite. Consequent to that Ms Sitee Naidoo intervened; conducted a conference call with Ms Esme and myself; she advised she has not received the report from Ms Erica – (in short) we agreed to try to have major cleaning done – I paid the excess to GreenWorld – They sent another assessor to check on the cleaning aspect – He reported to us that lounge would not be restored even though it was cleaned – Ms Esme who refused to take my calls – rudely referred me to ABSA via her a Ms Liesel (I think receptionist).

Now disappointed and distraught – I started by referring this matter to ABSA’s internal Actionline hoping for a resolve.

This matter is now going on 4 and ½ months.

On a personal note: I am an old client with all my accounts exclusively at ABSA – Now I am seeing the other side of a bank I trust - it’s become a nightmare with the insurance side.

Please advise.

Alec

From: Saunders, Michelle: Absa **********
Sent: 25 April 2016 10:54 AM
To: Alec Seekola
Subject: RE: Complaint - CCP **********

Hi ,

He dealt with the claim , so I escalated it over to him in terms of the lounge suit .

Regards

From: Alec Seekola **********
Sent: 25 April 2016 10:19 AM
To: Saunders, Michelle: Absa
Subject: RE: Complaint - CCP **********

Good morning Ms Saunders.

Just checking for an update from your side.

I did receive a call from Mr Alan Ross earlier last week – who clarified some issues with the assessment he had done after the storm damage around the end of February 2016.

That matter has since been finalized.

Kind regards

Alec

From: Alec Seekola
Sent: 18 April 2016 02:28 PM
To: 'Saunders, Michelle: Absa'
Cc: ********** />Subject: RE: Complaint - CCP **********

Hello Ms Saunders.

Tried calling your again this afternoon

Still no answer.

Alec J Seekola.

From: Alec Seekola
Sent: 18 April 2016 09:34 AM
To: 'Saunders, Michelle: Absa'
Subject: RE: Complaint - CCP **********

Dear Ms Saunders.

Sorry about that . . .

Tried returning your call you just now . . . no answer.

Alec

From: Saunders, Michelle: Absa **********
Sent: 18 April 2016 08:22 AM
To: Alec Seekola
Subject: Complaint - CCP **********

Dear Mr. Seekola

Please could you make contact with Myself with regards to the complaint that you logged, I have been struggling to get a hold of you .

My contact details are 011 ********** .

Regards

Michelle Saunders

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The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.

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Absa is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7. This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error. Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa. Any views or opinions presented are solely those of the author and do not necessarily represent those of Absa. This e-mail is subject to terms available at the following link: http://www.absa.co.za/disclaimer. The Disclaimer forms part of the content of this email. If you are unable to access the Disclaimer, send a blank e-mail to ********** and we will send you a copy of the Disclaimer. By messaging with Absa you consent to the foregoing. By emailing Absa you consent to the terms herein. This email may relate to or be sent from other members of the Absa Group.