From bad to worse

A month ago I posted a complaint about ABSA not wanting to close my cheque account with them. I then received a phone call saying it was closed. I receive a statement again from them for last month with my \May charges"I also got an sms notifying me that I have been \""upgraded to a Gold value bundle account\"" Does this mean the account is still not closed??<br> <br> Q.2: I got an sms in April saying I missed payment for my credit card which was due to me changing my banking details. I called the Collections Department and they told me to go pay the overdue amount at the branch so they can then start deducting from my new bank account. I did that and e-mail the new banking details to the Collections Department so they can deduct the money and I was told they will be deducting from the end of May. It's 04/06 and still nothing.When I call them today they say they don't have my new banking details. I need to again go to the branch"