From absa home loans, she saved the day!

A big thank you to Nangamso Ngindana who took my call today to assist with my query regarding my Absa Home loan account which did not debit this month. Thank you for your kind gesture and professional etiquette. I was so stressed because of a very rude Absa consultant who called earlier demanding that I pay a R1500 fee because I didn't make a payment. No matter how much I explained that the fault was not on my end because the funds are still there and I don't know why the debit didn't go through. She talked nonsense and worse she didn't want to listen to my case even when I asked her to check the previous records since I had never missed even one payment.. Really we don't need people like this rude person especially in these financially challenging times. Thanks to people like Nangamso. Absa Home Loans you definitely need more people like her who are kind and able to solve problems and alley anxiety. Today I turned into a mental case just few minutes after talking to that rude consultant! Thank you Nangamso for restoring my senses to normalcy. My case is being investigated and my case number is C ***4. I hope this does not mess up credit record as this was not my fault that the debit was cancelled in the bank.