FRISTRATION & DISSAPOINTMENT PAID-UP : ABSA Credit Card Services,

Dear ABSA Credit Card Services,

I am writing to formally express my frustration and disappointment regarding a matter that has now remained unresolved for over three weeks, despite multiple attempts on my part to get clarity and assistance.

Since 11 May, I have been trying to obtain a PAID UP letter for my credit card account. Despite my account being fully settled, as confirmed by both your branch consultant at ABSA Randpark Ridge and the collections agency to which the account was handed over, I have yet to receive the letter.

Here are the facts:

- My credit card account is fully paid up. - The account was handed over to a collections agency even after settlement. - The collections agency has not taken any action, as the account was already settled. - An ABSA consultant has confirmed this twice and has been helpful. - ABSA closed the card but did not properly close the account on your system.

I am told that the PAID UP letter is being delayed due to a "pending confirmation" from the collections agency—despite all involved parties already confirming the status.

This delay is causing unnecessary stress and damage to my personal efforts to manage my credit and financial wellness responsibly. As a woman actively working to improve my credit standing, this situation is disheartening, especially coming from a major financial services provider.