DO
Diaan O

1 reviews | Active since Mar 2015

19 Mar 2015, 12:55

Friendly and helpful service

Today I closed an account at a other bank. In order to do that I needed a bank statement from ABSA for confirmation that I'm a account holder. To draw a statement I would have to pay R 16 inside the bank, while the cost will be R5 at a ATM. Not prepared to pay that, I tied accessing my bank statements from my G mail inside the bank. The software to read the statement was outdated, therefore that was impossible.<br> <br> Instead of sending me home to print the document, Albe van der Merwe quickly sorted me out by drawing the statements from the system and providing me with a letter of confirmation.<br> <br> A little later the phoned me to tell me I forgot my sunglasses a the bank. Not everyone will do that.<br> <br> I am a happy client

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Replies (1)
Absa
Absa's reply19 Mar 2015, 13:58
Official
Hello Diaan Oosthuizen,

Dear Customer

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

Kind regards

Daphne le Grange

Group Customer Care

Absa Bank Ltd