Freezing Account (FICA)

I got no notification prior to the account being from.I then submited all the relevant documents and told that it would be reactivated after 8hours.To date it has been 6 days and 3 visists to the bank and still my account is inactive.Despite numerous visits to the seek clarity there does not seem to be light at the end of the tunnel as i have just been told I'm on a waiting list