JP
Johan P

1 reviews | Active since May 2014

11 Jan 2016, 12:51

Free replacement of expired Debit card.

Hi, <br> <br> My debit card expired, I got a sms saying I could replace it for free, got the new card.<br> At the end of Dec I was billed R80 for the new card. This is totally unacceptable, wonder how many customers did not see the R80 that was taken of their account. This is as good as *****ing money from me. <br> <br> I reported this to the branch manager at Sunningdale Absa, so only asked for my account number and this will be corrected. No word of sorry for *****ing money and not very friendly at all. This is still not fixed. Please fix this ASAP. Account number: ***.

0
Replies (1)
Absa
Absa's reply11 Jan 2016, 13:55
Official
Hello fizz3r,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd