Free education "sarcasm overload"

I am really tired of this absa treatment from consultants.i called in at about 11 spoke to a guy who was attending to my query then i got cut off fine.called again spoke to Innocentia who has a degree in telling customers to fund their accounts. I pay for services and i do whatever is within limits or that is not wrong as it is my account and can do however i feel. I called in to ask why am i having a - which i have never had degree holder said "it is on - because you should have funded your account" hebanna i regret being cut off the first time because the guy was much peaceful and within limits if you ask me. I don't have a overdraft so please don't treat my account as such.bye