AW
Andrew W

1 reviews | Active since May 2017

16 May 2017, 10:19

**********ly creating accounts - 3 Year later and no resolution

<p>During the August 2014, I received a notification from Transunion that ABSA was making enquireis on my credit rating. I imediatly called them and informed that I never app**** for a credit card with them.</p> <p> </p> <p>They imediatly halted the process of account activation and informed me that an investigation was underway and I would be contacted in due course. This failed to happen and it was left to me to follow up with the Bank which I did on many occasions. Absolutly Inept at comminicating with anyone. The number of times I have been transfered only to be cutt off. When I do get someone, they tell me I need to go to branch to close the account and at the branch I am informed that I need to call to do this... I need to do all this to close an account I never wanted...</p> <p> </p> <p>On my credit report the account is still open although never used and now is a risk to the Bank as if someone gets the account and a card can spend adn they will never see the monies. It is a risjk to me as then they will just black list me for non - payment.</p> <p> </p> <p>My recomedation to everyone, make use of anouither bank, unless you like taking chances with you money and credit history....</p>

0
Replies (2)
Absa
Absa's reply16 May 2017, 12:00
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

AW
Andrew W's update17 May 2017, 09:32
Reviewer Update

Good morning

The account number is ********** ********** 00. Not happy to disclose ID number here.

Regards

Andrew